If you need medical help urgently but it’s not a life-threatening emergency, contact NHS 111 first rather than going straight to A&E.
NHS 111 will help you right away and direct you to the best service for your needs.
If needed, a healthcare professional will call you for a telephone consultation.
NHS 111 is available 24 hours a day. You can access it:
- At NHS 111 online
- On the NHS App
- By calling 111, free of charge from mobiles or landlines
- If you or a loved one has a life-threatening illness or injury, you should dial 999 right away.
For other non-urgent conditions, contact your GP as normal or speak to your pharmacist.
How NHS 111 works
You answer questions about your symptoms on the website or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.
Depending on the situation, you will:
- find out which local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
get self-care advice
If you have a minor injury such as a sprain, strain, broken bone or minor head injury, you can also go straight to your local Minor Injury Unit (MIU) or Urgent Treatment Centre (UTC) in Yate, Hengrove or Clevedon.
Your local pharmacist can give advice and medication for ailments ranging from colds, flu and upset stomachs to urinary tract infections, threadworm, dandruff, insect bites and stings.
Find out more about pharmacies
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Self-care is perfect if your condition is something you will be able to treat at home, such as coughs, colds and common childhood illnesses.