NHS BNSSG ICB

Accessibility statement

This accessibility statement applies to bnssg.icb.nhs.uk and remedy.bnssgccg.nhs.uk.

This website is run by NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents may be not fully accessible to screen reader software
  • live video streams do not have captions

Feedback and contact information

If you need information in a different format please get in touch and tell us:

  • the web address (URL) of the content
    your name and email address
  • the format you need (for example: audio CD, braille, BSL or large print, accessible PDF)

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us and let us know, so that we can put it right.

Find out how to contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter or a hearing aid induction loop.

Find out how to contact us

Technical information about this website’s accessibility

Bristol, North Somerset and South Gloucestershire ICB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

At 200% zoom, when closing the hamburger menu it is not clear that the keyboard focus is on the close button. This fails WCAG 2.4.7 Focus Visible success criterion. We are investigating this issue with the aim of resolving it as soon as possible.

Some PDF documents have the page title missing within the settings of the PDF document.  This fails WCAG 2.4.2 Page titled success criterion. We aim to resolve this issue for all PDF documents on our website by 31st October 2023.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information about our meetings.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 1 July 2022. It was last reviewed on 17 August 2023.

This website was last tested on 1 July 2022.

The test was carried out by our website developer.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of pages to test.