FAQs

Frequently asked questions about NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and local healthcare services.

If you cannot find an answer to your questions on this page or on this website, please contact us.

How can I find out which treatments are funded by the NHS, and how to apply for funding if my treatment is not routinely funded?

Please read the information in What we do and do not fund, which outlines how we make funding decisions and how to apply for funding.

How can I find out about GP’s performance?

The Office of National Statistics publishes information on GP patient satisfaction surveys, their salaries and the Quality and Outcomes Framework (QOF) – a voluntary annual reward and incentive programme for GP surgeries which is part of GP contracts.

How do I lodge a complaint or comment about a GP, dentist, pharmacy or optician?

If you are lodging a complaint about a GP, please contact the individual practice or our Customer Services Team.

If you are lodging a complaint about a dentist, pharmacy or optician, please contact the individual practice or NHS England, which is responsible for primary care services contracts (dentists, pharmacies and opticians). You can contact NHS England in the following ways:

• visit NHS England (complaints) for more information
• call 0300 311 22 33
• email england.contactus@nhs.net
• write to NHS England, PO Box 16728, Redditch, B97 9PT

Where do I send my invoice for Bristol, North Somerset and South Gloucestershire Integrated Care Board?

Bristol, North Somerset and South Gloucestershire ICB
15C Payables M485
Phoenix House
Topcliffe Lane
Wakefield
West Yorkshire
WF3 1WE

How do I contact a particular staff member within the Integrated Care Board?

If you don’t know the email or telephone number of the staff member you wish to contact, use the email or telephone number provided in the Contact us section and we’ll forward your query to the appropriate person.