Contact the Integrated Care Board
Contents
Contents
To make a complaint to the Integrated Care Board, please contact our Customer Services Team.
Explain your complaint clearly – What happened? Who was involved? When did it happen? Where did it happen? Why weren’t you happy?
Decide what you want to achieve – tell us what you want us to do to correct the mistake. For example, you might want an apology.
Keep your complaint clear and short so the main points stand out.
Include important information such as key dates and names.
There are two ways you can make a complaint about primary care services, which includes GPs, dentists, opticians or pharmacies:
You are encouraged to contact your primary care provider about a complaint in the first instance. The process to do this is not changing.
This policy below describes arrangements the ICB has in place for the management of compliments, general enquiries and complaints.
ICB Management of Complaints, Compliments and General EnquiriesPlease note that if you have a complaint about the NHS in Bristol, North Somerset and South Gloucestershire ICB, in the first instance you should contact our Customer Services Team, using our online form.
This video uses British Sign Language (BSL) to share tips on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.
This video shares advice for people with a learning disability on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.