Making a complaint

Tips on making a complaint

To make a complaint to the Integrated Care Board please fill out the online form on our Contact us page.

Please explain your complaint clearly – What happened? Who was involved? When did it happen? Where did it happen? Why weren’t you happy?

Decide what you want to achieve – tell us what you want us to do to correct the mistake. For example, you might want an apology.

Keep your complaint clear and short so the main points stand out.

Include important information such as key dates and names.

Management of Compliments, General Enquiries and Complaints Policy

This policy below describes arrangements the ICB has in place for the management of compliments, general enquiries and complaints.

ICB Management of Complaints, Compliments and General Enquiries

Accessible information

Below is a video, which uses British Sign Language (BSL), about tips on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.

Please note that if you have a complaint about the NHS in Bristol, North Somerset and South Gloucestershire ICB, in the first instance you should contact our Customer Services Team, using our online form.

 

 

Below is a video with advice for people with a learning disability on making a complaint to the NHS in England. The video is from the Parliamentary and Health Service Ombudsman.