Update on non-emergency patient transport provision

30 August 2024

 

Non-emergency patient transport services continue to be provided to local people in Bristol, North Somerset and South Gloucestershire, following SVL Healthcare Services ceasing provision from Wednesday 28 August.

Thanks to the prompt deployment of interim arrangements, and the support of local patient transport services and staff, the vast majority of journeys, including all journeys classified as high clinical priority, continued as usual this week with minimal disruption.

Services will continue to operate under interim arrangements going forward and we are confident that we have sufficient capacity to meet current demand as we work to identify a medium-term solution and a sustainable long-term solution for the provision of non-emergency patient transport services.

We’re especially grateful to local patient transport services and staff as thanks to their support we have been able to maintain a near-normal service for local patients during a challenging time.

We’re also grateful to service users for their patience and apologise for any delays experienced as we introduced the interim arrangements.

All existing booking arrangements continue to be in place and people can check eligibility and book services as normal using the details on the ICB website. As always, we ask that if people are able to make their journey with the support of friends or family, this helps maintain capacity for those with the greatest need for the service.