Filename: BNSSG_CCG_MANAGEMENT_OF_COMPLAINTS_COMPLIMENTS_AND_GENERAL_ENQUIRIES_POLI.PDF
File type: PDF
File size: 848 KB
Description: This policy describes arrangements the CCG has in place for the management of compliments, general enquiries and complaints
The purpose of this policy is to provide assurance that a robust system is in place to manage compliments, general enquiries and complaints made to the CCG, to outline how the CCG will handle general enquiries, complaints and compliments in an open and unbiased way, to document how the CCG and where appropriate, the wide local healthcare system, will learn from the feedback received and summarise how feedback is used.