Customer services

NHS Bristol, North Somerset and South Gloucestershire ICB is committed to ensuring that services in the local area meet and exceed the expectations of our population. Your feedback is important and we strongly encourage you to share your experience with us so we can use it to help maintain, improve or change the services we commission.

If you have a compliment, concern, or complaint, or would like some free and confidential advice about a healthcare service you have received, contact our Customer Services Team who will be happy to help you.

The team can be contacted by completing our online contact form, or by using the following contact details:

Tel: 0117 900 2655 or 0800 073 0907 (freephone)

Email: bnssg.customerservice@nhs.net

Write to:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
Floor 2, North Wing
100 Temple Street
Bristol
BS1 6AG

Media enquiries

Journalists contacting our media team should call 0300 123 4476 or email bnssg.communications@nhs.net. For urgent responses outside of normal office hours, please call 0300 123 4476. Please note that this number is for media queries only.