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Customer services

We are committed to ensuring that services in the local area meet and exceed the expectations of our population. Your feedback is therefore very important and we strongly encourage you to share your experience with us so we can use it to help maintain, improve or if necessary, change the services we commission.

If you have a compliment, concern, complaint or would simply like some free and confidential advice in relation to a healthcare service you have received, please contact the Customer Services Team who will be happy to help you.

The team can be contacted by completing our online contact form, or by using the following contact details:

Tel: 0117 900 2655 or 0800 073 0907 (freephone)


Write to:
Customer Services Team
NHS Bristol, North Somerset and South Gloucestershire ICB
Floor 2
North Wing
100 Temple Street

Making a complaint

For accessible advice and guidance on how to make a complaint, including complaints about about primary care services, please see our Making a Complaint page.

Media enquiries

Journalists wishing to contact our media team should call 0300 123 4476 or email For more urgent responses out of normal office hours, please call 0300 123 4476.

Please note that this number is for media queries only.

Freedom of Information requests

The Freedom of Information (FOI) Act gives anyone the right to request access to all types of recorded information held by public authorities, such as NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board.

The purpose of the Act is to promote greater openness and to help inform people of how public authorities make their operational decisions, and how public money is used.

All requests for information must be made in writing, clearly stating your name and address and what information you would like. Fill out our online contact form or send your request to the FOI Manager at the above address. Or you can email

We will acknowledge your request within three working days and you can expect to receive a response within 20 working days.

Subject access requests

The Data Protection Act gives you the right to obtain a copy of information that NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board holds about you and the reason why.

If you would like to receive a copy of information we hold about you your request should be made in writing by post to the above address or email:

When making your request, please include the following details:

  • your name, address and postcode
  • any relevant case reference numbers
  • the type of information or documents you want to look at including any relevant dates, and any preferences you have for the way you would like us to send the information to you (for example, hard copy, large print or by email)
  • one form of ID: Passport, Driving Licence or Birth Certificate (if you are requesting records on behalf of someone else separate ID will be required and we will confirm this with you).

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Required for Freedom of Information and Subject Access requests.
Required for Freedom of Information and Subject Access requests.
Required for complaints related to GP practices


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