Annual Review 2023 to 2024
Contents
- Annual Review 2023 to 2024
- About our organisation and area
- How we spend your money
- Our year in review 2023 to 2024
Contents
The Integrated Care Board is assessed on its performance against national targets set by NHS England. We are making good progress and are one of the leading ICBs in many target areas.
We make sure help is there when you need it. This includes, ambulances, NHS 111, community response teams and hospital care – where we significantly expanded our Same Day Emergency Care at all our hospitals, which aims to see, treat and discharge people within 24 hours.
Our area is the best in the South West and second best in the country at ensuring people receive a diagnostic test within six weeks, with 90.3% of people being seen in this timeframe against a national target of 85%.
In 2023/24 we delivered 6 million primary care appointments, that’s 4% more than the previous year.
40% of all our appointments were provided on the same day they were requested, and 85% of our total appointments were provided within 14 days.
We also saw our primary care workforce increase by 3% and we achieved the national target for additional roles.
Digital technology has expanded rapidly too with 67% of practices using advanced telephony, 72 practices signed up to enable online patient access to records, 60% of eligible patients signed up to the NHS app and all practices offering online consultations.
Working with NHS partners and local stakeholders and community leaders, we have also been able to secure a new provider of NHS dental services in the St Pauls area of Bristol.
This year we have been working collaboratively with organisations in our system and people with lived experience of mental health difficulties, to deliver better mental health for all. Some of our achievements include:
Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. Those most in need of protection include children and young people, and vulnerable adults such as those receiving care in their homes, and those with learning disabilities.
As an ICB we are responsible for leading safeguarding activity across Bristol, North Somerset and South Gloucestershire, working in partnership with our three local authorities as statutory partners in local Safeguarding Partnerships and Boards. Together, we-ordinate the work of a wide range of agencies to protect children and adults with care and support needs.
Local people are at the heart of everything we do. By listening to our communities’ experiences and involving them in decisions about service design, we aim to make sure local health and care services fully reflect their needs, aspirations and priorities.
Our approach to community engagement is detailed in our Working with People and Community Strategy. This was developed during 2023/24 and sets out our commitment to:
Our vaccination programme has produced leading campaigns, with our work to increase MMR vaccination uptake. The campaign, called ‘Let’s Talk about MMR’, included the production of a video focused on young people aged 17 to 30 of Somali heritage encouraging them to consider the MMR vaccine. This achieved national recognition with the video used and shared widely among health and care systems and local councils across the UK as well as NHS England as part of a national campaign.
Visit the Healthier Together YouTube channel for the full MMR playlistVideo: Hear Dr Asha Mohammed and local community members explain why the MMR vaccine matters and how it can help protect people.
We know that gaps in care and support affect those with the greatest needs and poorest outcomes the most. There is real potential to reduce health inequalities by making sure our marginalised and disadvantaged communities are reached appropriately, listened to, and involved in developing action and making changes to services. We want to make sure we are hearing what they need and working with them to make things better, for example by tackling language barriers that can make it harder for some groups to access services.
Climate change is one of the greatest threats to global health, with serious implications for our wellbeing, livelihoods, and organised society. Our health and care system has put sustainability at the core of its aims and objectives and our Green Plan sets out our ambition not only to minimise the negative impact of our activities on the environment, but also to:
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